How to Request Invoice Copies or Payment Confirmations

DFDS Freight offers streamlined billing support to help customers quickly access invoice copies or payment confirmations. Our Customer Service team ensures you receive accurate documentation for each shipment. You can request these documents directly through the Help Center, allowing you to manage financial reconciliation securely and efficiently. Final records and payment statuses remain subject to operator and authority validation. This guide shares step-by-step instructions and example values for smooth processing.

What You’ll Need

• Booking ID (e.g., ABC123)
• Invoice number or reference (if available)
• Your company contact email

Steps to Request Documentation

1. Go to the DFDS Freight Help Center and select “Billing & Invoices.”
2. Choose the appropriate request form for Invoice Copy or Payment Confirmation.
3. Enter your Booking ID (e.g., ABC123) and Invoice Reference (e.g., INV456789).
4. Specify your need (PDF invoice or payment status update).
5. Attach supporting documents if required and submit the form.

Timeframes and Availability

Standard response times for invoice and payment documentation are typically 1–2 business days. Availability and response may vary by location. Ensure you submit all required details for fastest service. For urgent billing issues, contact Customer Service directly after submission.

Frequently Asked Questions (FAQs)

• Can I request documents for multiple bookings? – Yes, include all relevant IDs.
• Is PDF the only format? – PDF is standard. Request other formats in the comments section.
• Who approves the records? – All records are subject to DFDS operational review and compliance.

Summary and Support

Requesting invoice copies or payment confirmations is straightforward via our Help Center. Always provide clear booking and invoice references. DFDS CS is ready to help for all billing topics. For complex issues or missing data, please contact DFDS Freight Customer Service. All informational guidance is subject to operational confirmation.