Frequently Asked Questions: Container Cleaning

Frequently Asked Questions: Container Cleaning (DFDS Freight)

DFDS Freight offers a range of sea freight services, including flexible container cleaning options to match your cargo needs. Proper cleaning ensures cargo safety and meets compliance requirements. This FAQ addresses common queries on cleaning types, lead times, costs, availability, and how to request services. Read on for essential guidance, step-by-step processes, and tips for smooth terminal operations.

Cleaning Types & Lead Times

Interior sweep (dry): Fastest, removes debris. Typical lead time: 2–4 hours. Example cost: €30–€50.
Standard interior wash: Uses water/detergent. Lead time: 2–4 hours. Example cost: €60–€90.
Food-grade sanitation: Sanitize for food/packaging cargo. Available at select terminals. Cost: €80–€130.
Odor neutralization: Removes cargo smells. Cost: €50–€90.
Exterior pressure wash: Container exterior only. Cost: €70–€110.
Residue removal: Extra time required. Cost: €90–€160. Photos may be needed.

Cost & Service Variation

Costs shown are examples; confirm pricing in the webform based on your route and terminal. Not all services (e.g., food-grade) are available everywhere. Coverage, lead times, and fees vary by location. If a service can’t be provided, the Help Center will advise or suggest alternatives. Always check current options.

How to Request Container Cleaning

Open the DFDS webform in the Help Center.
Enter Booking ID (e.g., ABC123), Container ID (e.g., DFSU1234567), Terminal, and Voyage.
Choose your required cleaning option (see above).
Set priority, cost ceiling (or select require quote), and describe previous cargo.
Attach photos if residue removal is needed.

What Happens Next & Support

You will receive a confirmation with expected completion time.
Monitor status via booking or contact Customer Service for urgent issues.
Escalate to support if cleaning is not available, time is critical, or you have specialised cargo needs.

Conclusion: Your Checklist for Success

DFDS Freight empowers you to select the right cleaning, understand costs, and use the webform for fast processing. Always check availability and confirm details in advance. This guide offers general information only—final acceptance, safety checks, and authority requirements may apply. For time-sensitive or special requests, contact our Customer Service team directly.

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