What Details to Provide When Requesting Cleaning

DFDS Freight provides secure and efficient sea freight solutions, helping customers manage bookings, compliance, and terminal services. The Customer Service team ensures smooth coordination for all freight and container movements, including additional services like container cleaning. Submitting a complete cleaning request through the Help Center helps us process your needs quickly, reduces delays, and ensures your container is ready when scheduled.

Required Information for Cleaning Requests

Gather these details before submitting your cleaning request webform:

• Booking ID (e.g., ABC123)
• Container ID (e.g., DFSU1234567)
• Terminal name or code
• Voyage date/route
• Cleaning type requested (e.g., sweep, wash, sanitize)
• Priority (routine or urgent)
• Cost approval ceiling or "Require quote"
• Last cargo carried (describe goods)
• Attachments: photos (if heavy residue or special requirement)

Tips to Ensure Fast Service

• Provide all requested info for faster processing.
• Attach clear photos if you are unsure about residue or need special attention.
• Include comments for special instructions or urgent requests.

How Your Webform Request Is Handled

DFDS processes your cleaning request based on the supplied details. Incomplete requests may cause delays or require follow-up. After submission, you will receive a confirmation and estimated completion time (typically 2–4 hours before loading). Service availability, lead time, and cost can vary by terminal. Always check your confirmation.

Contacting Support and Service Disclaimers

If your request is urgent or complex, or you are missing information, contact DFDS Customer Service. This article provides guidance only; final service approval depends on operational checks and terminal availability. For questions or help, use the Help Center contact form. Accurate info helps avoid delays.