Container Cleaning Options and How to Request

DFDS Freight provides various container cleaning services, including interior sweeps, washes, food-grade sanitation, odor neutralization, and residue removal, with pricing and availability varying by terminal. Customers request services via a Help Center webform, supplying booking details and cargo info, and typically receive confirmation and completion updates within hours.

DFDS Freight streamlines sea freight shipping with expert Customer Service support for seamless bookings, compliance, and terminal services. Container cleaning is essential for safety and cargo quality. This article explains all cleaning service options, what information you’ll need, how to request services, and what to expect once your request is submitted. Service levels, pricing, and availability may vary by terminal.

Container Cleaning Options (Service Levels)

• Interior sweep (dry): Removes loose debris; quickest and lowest cost (€30–€50).
• Standard interior wash: Water and detergent clean for general use (€60–€90).
• Food-grade sanitation: Full wash plus interior sanitization for food/packaging loads (€80–€130).
• Odor neutralization: Treats strong smells, especially after sensitive cargo (€50–€90).
• Exterior pressure wash: Exterior-only; removes surface dirt and markings (€70–€110).
• Residue removal (non-hazardous): For heavy or stubborn residue (may require photos); extra processing (€90–€160).

What You’ll Need to Request Cleaning

• Booking ID (e.g., ABC123)
• Container ID (e.g., DFSU1234567)
• Terminal name and voyage date/route
• Requested cleaning type & priority (standard, urgent)
• Cost ceiling (max budget) or select 'Require quote'
• Description of previous cargo
• Attachments/photos if heavy or non-standard residue

How to Submit a Cleaning Request (Webform Process)

1. Log into the Help Center and open the terminal service webform.
2. Select 'Container Cleaning'. Choose the service level needed.
3. Fill in required fields: Booking ID, Container ID, Terminal, Voyage, Cleaning type, Priority, Cost approval.
4. Provide cargo details and upload photos for heavy residue, if applicable.
5. Submit the form. You’ll receive confirmation by email or in the Help Center.

What Happens Next

• Typical lead time: 2–4 hours before container loading (varies by location).
• You’ll get a cleaning completion update (email/Help Center) and cost confirmation or quote.
• If your request cannot be fulfilled or details are missing, Customer Service will contact you.

When to Contact Support

• Special, urgent, or hazardous residue cleaning needs
• If your service type is unavailable at your terminal
• If you do not receive cleaning confirmation or completion updates