Who to Contact for DG Approval Exceptions

DFDS Freight provides reliable sea freight and terminal services, ensuring your Dangerous Goods (DG) shipments meet all compliance requirements. For high-risk, urgent, or unlisted DG cargo, coordination between DFDS Customer Service, relevant authorities, and your team is essential. This article outlines clear steps, formats, and contacts for special DG approval, supporting smooth, safe shipments across all DFDS-served terminals and routes.

Before You Start: DG Exception Scenarios

Certain DG shipments—such as high-risk chemicals, urgent loads, or cargo not listed on standard acceptance lists—require extra review. If your material’s UN number, class, or SDS isn’t recognized or approved online, DFDS and authorities must complete additional checks before approval.

What You’ll Need

• Booking ID (e.g., ABC123) and Container/Trailer ID (e.g., DFSU1234567)
• Full cargo details: UN number/UN code, DG class/division, quantity, packaging group
• SDS or MSDS attachment (Safety Data Sheet)
• Route details (voyage/terminal) and any urgency or specific risk information

Steps for DG Special Approval Request

1. Check if DG cargo is already listed in standard acceptance guidance.
2. If not approved, gather all needed information (see checklist above).
3. Submit a DG Special Request/Escalation via the Help Center webform. Attach SDS/MSDS and details.
4. For port or authority-specific rules, contact the local port/regulatory office if needed.
5. Allow 12–48 hours for feedback (may vary by location and risk level).

Escalation and Support Contacts

Use the Help Center to submit escalations. For urgent/delicate cases, email DFDS Customer Service with all shipment info. For route or local DG regulations, consult the terminal’s listed port authority contacts. Always retain approval emails and confirmation numbers for your records.

Conclusion: Final Approvals & Compliance

This article is informational only. Operational acceptance and scheduling of Dangerous Goods shipments always depend on DFDS safety checks and local/national authority approval. If you’re unsure or timelines are short, contact DFDS Customer Service early to avoid disruption. For more details, see our full DG knowledge base.