Information Checklist: Bookings & Amendments

DFDS Freight empowers you to manage your sea freight bookings simply and efficiently. To ensure smooth processing, each booking or amendment must include the correct details and attachments upfront. This checklist will help you gather essential information, avoid processing delays, and understand our requirements. Please note: Service availability, lead times, and compliance checks may vary by terminal and operational conditions.

What You'll Need Before You Start

• Booking ID (e.g., ABC123) and booked voyage details (route/date)
• Container, trailer, or vehicle IDs (e.g., DFSU1234567)
• Accurate cargo type/description (if Dangerous Goods, include UN number/class and attach SDS/MSDS)
• Driver or contact details for delivery/pick-up updates
• Attachments: documentation, photos, or authority approvals if required

Booking or Amendment Steps

1. Gather all required booking details and supporting documents.
2. Log in to the DFDS Help Center and select 'New Booking' or 'Amend Booking' from the webform options.
3. Enter the updated information, including new dates or cargo details if changing existing bookings.
4. Upload attachments (e.g., SDS, authority permits, photos).
5. Submit the form. You’ll receive confirmation and reference number for tracking.

Timing & Amendments Guidance

• Submit changes as early as possible. Some terminals require 12–24 hours' notice.
• Same-day amendments may not always be possible, especially for peak sailings or DG cargo.
• Lead times and amendment fees vary by location and service. Check your confirmation for details.

When to Contact Support

• If you have urgent, same-day changes or special cargo requirements.
• If webform options do not match your request or you do not receive confirmation.
• For assistance with complex amendments or authority compliance questions.

Important Reminders and Compliance

• All guidance is informational. Final acceptance, safety, and timing are subject to DFDS operational checks and local authority regulations.
• Incomplete or late information can lead to processing delays and extra charges.
• Contact Customer Service for clarifications, especially for Dangerous Goods (DG) or regulated shipments.

Summary: Efficient Bookings Every Time

Double-check your booking details before submitting any new request or amendment via the DFDS Help Center. Advance notice and correct documentation speed up processing. For urgent, unusual, or regulated cargo, reach out to Customer Service for confirmation. Always review your confirmation for exact requirements, lead times, and service terms.