How to Create or Amend a Booking

DFDS Freight empowers logistics professionals with clear, practical guidance for seamless bookings and amendments to sea freight shipments. Our customer service team acts as the operational hub, supporting your cargo movements with step-by-step advice. This article explains what you need to create or modify a booking, including the required details and how to use our Help Center or webforms efficiently.

What You'll Need

• Booking ID if amending an existing shipment (e.g., ABC123)
• Chosen route and date of sailing
• Container, trailer, or vehicle ID (e.g., DFSU1234567)
• Cargo details, including Dangerous Goods info if relevant
• Driver and vehicle details if applicable

Steps to Create or Amend a Booking

1. Log in to the DFDS Help Center or open the booking webform.
2. For amendments, select your existing booking using the Booking ID. For new bookings, choose your transport route and vessel.
3. Enter (or update) container/trailer/vehicle IDs, sailing date, cargo details, and add any driver info.
4. Review your details for accuracy, then submit the form.

What Happens Next

You'll receive a confirmation email or notification once your booking is created or amended. If further information is required, our team will contact you. Changes are subject to DFDS operational acceptance and space availability. For last-minute changes, always check for time cutoffs and restrictions at your chosen terminal.

Service Availability and Variations

Not all DFDS services, routes, or amendments are available at every terminal. Lead times, cutoff times, and costs can differ by location; check your terminal page or contact support if unsure. For time-critical shipments, reach out to our team for real-time guidance and operational confirmation.

When to Contact Support

• For urgent or last-minute booking changes or cancellations
• If your booking involves special cargo (e.g., DG, oversize units)
• If you encounter technical issues using the Help Center or forms
• When terminal service availability is unclear or time-sensitive

Conclusion and Disclaimer

Creating or amending your booking with DFDS Freight is straightforward if you provide the required details. For smooth service, always verify booking confirmation and comply with terminal and cargo cutoffs. This article provides general guidance only; final operational acceptance and regulatory compliance are determined by DFDS and port authorities.