How to Use Webforms for Bookings, DG, and Cleaning

DFDS Freight empowers customers with user-friendly webforms to streamline most operational requests, including bookings, Dangerous Goods (DG) declarations, and container cleaning. Our Customer Service (CS) team facilitates smooth interactions between shippers, vessels, terminals, and authorities. This article guides you step-by-step on how to navigate the Help Center portal, ensuring fast, compliant submissions with all required details attached.

Before You Start: What You’ll Need

• Booking ID (e.g., ABC123), Container/Trailer Number (e.g., DFSU1234567)
• Terminal and Voyage details (route, date)
• DG specifics: UN number/code, Class, Safety Data Sheet (SDS/MSDS), net quantity
• For cleaning: cleaning type (e.g., standard wash, sanitize), recent cargo, photos if needed

Webform Navigation and Selection

1. Go to the DFDS Help Center portal.
2. Browse categories: Bookings, Dangerous Goods, Container Cleaning, Documentation.
3. Select your required service from the list.
4. Review tips and requirements shown next to each form.

Completing the Form: Key Fields & Tips

• Enter ID numbers carefully (Booking, Container, UN/Class)
• Upload clear files: SDS/MSDS for DG, photos for cleaning if required
• Use drop-downs for service selection (e.g., wash, sanitize)
• Specify priorities, cost ceiling, and request quotes if unsure

What Happens Next & When to Contact Support

• Get confirmation receipt instantly by email
• Operations review and accept requests based on compliance and capacity
• Contact CS if: urgent timeframes, issues attaching files, special DG queries, or service not showing (availability/cost may vary by terminal)

Conclusion & Compliance Reminder

Using DFDS webforms streamlines your tasks from booking to compliance checks and cleaning. Always double-check information for accuracy, include supporting documents, and track your confirmation. For issues or special cargo, reach CS support. Guidance here aids self-service; operational and authority acceptance determine final shipping outcomes.