Where Can I Book or Request Services?

DFDS Freight connects your cargo across Europe’s seas, with Customer Service (CS) managing bookings, compliance, and essential services like Dangerous Goods paperwork and container cleaning. Service options may differ by terminal. Use this guide to check availability, understand lead time or price range variations, and get the fastest response using our Help Center and webforms.

How to Check Service Availability

Not every terminal offers all DFDS services (e.g., cleaning, DG handling). To see what’s available:

• Start your request in the Help Center or webform – you’ll only see available terminals/service types.
• Check the route FAQ for up-to-date terminal offerings and service notes.
• Contact CS if your requirements are urgent, unclear, or time-sensitive.

Service Lead Times and Costs

Lead time and pricing vary by terminal, service type, and current demand. As guidance: Cleaning options typically require 2–4 hours and cost €30–€160. Dangerous Goods clearance may require longer lead times. Plan extra time for special cargo—see FAQs for details or use the webform for location-specific estimates.

Webform and Help Center Navigation

When requesting:

• Select your Booking ID (e.g., ABC123) and Container/Trailer ID (e.g., DFSU1234567).
• Choose your required service (dangerous goods, cleaning, documents).
• Only available terminals/slots will display based on your shipment details.

If You Need Help or Confirmation

Use self-service for routine requests. For urgent, complex, or non-listed needs, contact Customer Service. Response times are fastest when you provide Booking ID, Container number, terminal, and desired service. For Dangerous Goods or urgent cleaning, advance notice is essential. Service details in FAQs are for guidance; final acceptance is by DFDS and port authorities.

Summary and Next Steps

Always check availability via the Help Center or webform—this shows live service options at your terminal. Review the FAQ for lead times and cost bands. If in doubt or if your need isn’t shown, contact support with shipment details. Guidance is informational only; final acceptance is subject to DFDS operational review and local authority approval.